Let's Troubleshoot That!

Whether you're aiming for Minecoins by uploading a receipt or entering the 'Build for Better' contest with your Minecraft playground design, we're here to ensure your participation is smooth and successful. Encountered an issue? Below you'll find solutions for common problems to get your submission back on track.

Unfortunately, we couldn't read your receipt due to its quality. Ensure your camera is focused and the lighting is sufficient before taking the photo. The receipt should be photographed clearly on a neutral background, showing all purchase details. Avoid any shadows or reflections that may obscure receipt details. Acceptable formats include .jpg, .jpeg, .tiff, .gif, .png, .bmp, or .pdf, with file size below 10MB. If you hit a snag uploading, try clearing your browser cache, using a different browser, or checking your internet connection.

Unfortunately, your photo does not show a valid receipt. Please submit a clear photo of your receipt. We are unable to accept handwritten receipts, images of individual products, or product packaging. For online purchases, we can accept the shipping or delivery confirmation but not the initial order confirmation. Check your receipt meets our basic criteria: it should show purchases of participating products within the promotion's timeframe, from an authorized retailer.

We can't read important information on your receipt. Please submit one full receipt at a time. You may capture it as a single photo. If the receipt is too large, you can try to fold it, ensuring all key details, including the date and purchase information, remain visible. Alternatively, you may capture it in up to five photos, ensuring all necessary details are included.

Your photo contains more than one receipt. Please submit one full receipt at a time. If the receipt is too large, you can try to fold it, ensuring all key details, including the date and purchase information, remain visible. Alternatively, you may capture it in up to five photos, ensuring all necessary details are included. Remember, for promotions with multiple buys, all receipts are necessary but must be submitted individually.

It appears this receipt is a duplicate. Good news: you already received credit for this receipt (or will within 72 hours of submitting). Check your submission history to ensure you're not resubmitting. Review the official offer terms to understand the submission guidelines and rewards process.

Receipts must be for purchases of qualifying products between 4/1/24 – 7/31/24 and must be submitted within 30 days of purchase. Ensure your receipt meets our basic criteria and falls within the promotion's timeframe. Review the Official Offer Terms for a full understanding of the valid purchase dates and product eligibility.

It looks like your receipt doesn't include a qualifying product. Review the list of qualifying products and ensure your purchases match. Ensure your receipt shows purchases within the promotion's timeframe.

It looks like your receipt includes a retailer from a non-qualifying location. This promotion is limited to retailers within the United States only. Check the list of authorized retailers and ensure your purchase was made at a qualifying location. Review the official offer terms for details on eligible locations and retailers.

It looks like your receipt includes a retailer from a non-qualifying location. This promotion is limited to retailers within the United States only. Verify that your purchase was made at an authorized retailer within the United States. Consult the promotion's official offer terms for a list of qualifying stores.

We're sorry but there is a limit of three rewards per person/email for this promotion. Review your submission history to ensure you haven't exceeded the reward limit. For further inquiries, consult the official offer terms or contact customer support.

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